Upon emergency call, the admin schedules the next available technician for a visit (less than 48 hours). The visit incurs no cost as long as it’s within the limit of the number of visits specified in the subscription plan and concludes within 1.5 hours. During this visit the technician must determine the fastest method to resolve the issue with the machine and relay it to the operations manager who would now be able to make informed decisions on their next steps and simultaneously begin work on repairing the machine. In the event that the repair takes longer than 1.5 hours, additional charges are applied according to the hourly rate outlined in the respective package that the client is subscribed to.
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