We offer a 30 day Return Policy on damaged goods at no cost to the customer. Most of our equipment also carry a one year warranty.
For damaged goods
To be eligible for a return, your item must be unused and in the same condition that you received it. Please contact us immediately with both video and photographic evidence. It must also be in the original packaging.
Several types of goods are exempt from being returned. Customised equipment, damaged items, special orders and perishable items such as food cannot be returned.
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable).
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-21 business days based on the order.
Cancellations (if applicable)
Can be made before your item is shipped. You cannot cancel your item if it has shipped.
Customised equipment cannot be cancelled. There is no fee to cancel an item within 2 business days of making the purchase.
If you choose to cancel your order outside of the 2 business days period the necessary processing and administrative fees would be charged. This fee can be roughly 5% – 8% of the total order.
We will notify you of the approval or rejection of your request.
If you are approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-21 business days based on the order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should send an email to us a email@example.com
You will be responsible for paying for your own shipping costs to the origin country for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and other transit related fees will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we/manufacturer will receive your returned item so please choose your carrier wisely.