The Right Equipment Is Only the Beginning
YES helps manufacturers choose, install, launch, maintain and repair commercial equipment, with practical support before and after delivery.
Buying the Machine Should Not Leave You Figuring Out the Rest Alone
A commercial machine only becomes valuable when it fits your operation, is installed correctly and can be used confidently by your team.
YES supports manufacturers through the full equipment lifecycle, from deciding what to buy to keeping production running after delivery.
We help you:
- Confirm the equipment fits your product and output
- Prepare your space and utilities
- Set up and commission eligible equipment
- Train operators
- Stabilise early production
- Plan maintenance
- Troubleshoot faults
- Access repair and technician support
Support at Every Stage
You may not need every YES service at once. Start with the stage that matches where your business is now.
Four stages
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Equipment Fit and Planning
Avoid buying based on appearance, price or supplier promises alone. We assess your product, required output, space, power and growth plans before recommending equipment
YES Foundation Setup
Get eligible equipment installed, configured and ready for use, with startup guidance, basic operator training and digital care procedures.
YES Production Launch
Receive structured support during the first 30 days of production, including setup, operator guidance, SOP implementation and early troubleshooting.
YES Scale & Optimise
Review an active production operation and identify opportunities to improve workflow, output, consistency and equipment use.
YES Production Support Desk™
Get ongoing access to structured technical guidance, issue tracking, maintenance support and troubleshooting without immediately employing a full time technician.
Annual Technician Coverage
Plan technical support across the year with scheduled equipment reviews, maintenance assistance and defined access to eligible technician services.
Repairs and Preventative Maintenance
Get help assessing faults, troubleshooting equipment, planning preventative care and coordinating repair support where required.
Financing Options
Explore eligible financing and payment options designed to help manufacturers invest in equipment while protecting working capital.
The State of Repairs
YES Service is the simplest way to save time and money and take control
of restaurant repairs and maintenance.
On-Demand Repair Management
Our team is available 24/7/365 to manage every service incident for you.
Preventative Maintenance
Reduce downtime and lower costs with PM plans that actually save you money.
Actionable Data and Insights
We track all your relevant R&M data to find even more cost savings opportunities.
On-Demand Repair Management
Our team is available 24/7/365 to manage every service incident for you.
Preventative Maintenance
Reduce downtime and lower costs with PM plans that actually save you money.
Actionable Data and Insights
We track all your relevant R&M data to find even more cost savings opportunities.
Categories We Manage
From equipment installation and repairs, to infrastructure, handywork and
preventative maintenance, we’ve got you covered.
Cooking Equipment
Refrigeration
Plumbing
HVAC
Fire Suppression
Electrical
Cleaning & Sanitation
Preventative Maintenance
Hood Cleaning
Handy Work
Grease Trap Maintenance
Removal
Solutions
Looking for a new solution for service and repair management?
This subscription is intended to either replace or supplement a company’s technician with an industry expert at a fraction of the cost.
The most important role of a technician is to prevent breakdowns that result in unplanned production halts and resolve any technical issues preventing production from restarting after a fault has occurred. Our categories would provide various benefits with regards to emergency service with varied response time, and visits to perform preventative maintenance.
- This is based on the required response time aka how soon you need someone to appear after a breakdown/issue.
- Upon an emergency call, your designated administrator schedules the next available technician to visit you that matches your plan.
- The visit incurs no cost as long as it’s within the limit of the number of visits and concludes within 1.5 hrs.
- During this visit the technician must determine the fastest method to resolve the issue with the machine and relay it to the operations manager who would now be able to make informed decisions on their next steps and simultaneously begin work on repairing the machine.
- In the event that the repair takes longer than 1.5 hours, additional charges are applied.
- This is based on how frequently the machines on hand are used. This determines how often they need to be serviced. (need to determine how much service this entitle the customer too)
- The preventative maintenance visits are to ensure maintenance is being performed correctly by checking service logs of the machine as well as perform visual and auditory checks on the machine to spot any possible issues.
- The technician also confirms that the machines are being set for optimal performance either with measurements and known testing methods and to address any concerns the operators or in-house technicians may have.
- The administrator schedules the next available technician to visit that matches your plan. The visit incurs no cost as long as it’s within the limit of the number of visits and concludes within 1.5 hrs.
- During this visit the technician must assess the state of the machine and make the necessary adjustments and relay it to the operations manager.
- In the event that the repair takes longer than 1.5 hours additional charges are applied
- The initial visit would be an evaluation of the condition of the machine.
- An hour meter would be installed after the first service. These two are charged separately.
Actionable Data and Insights
At YES Repairs we track all your relevant equipment repair and maintenance data for you to find cost savings opportunities and efficiency gains.
Take Control of Equipment Repair and Maintenance
Save time and money on repairs. We troubleshoot issues with your team before you pay for unnecessary service visits, check warranty status on all of your equipment, and review your invoices to make sure you’re not overpaying on service incidents.
Want greater control and consistency? Instead of spending all that time spent tracking down vendors, getting quotes, and managing back-and-forth communication, keep your team focused on what matters. We’re 100% focused on your restaurant facilities maintenance so you don’t have to be.
$2,274,435+
Direct Cost Savings for Our Customers
ON-DEMAND REPAIR MANAGEMENT
Looking to take your business to the next level?
Calculate your score with the R&M Maturity Model.
Get personalized strategies and playbook to help you optimize your repair and maintenance strategy.
Are you ready for a new way to manage R&M?
Schedule some time with an Account Manager to see what our platform is all about.
DOWNLOAD THE REPORT
The State of Repairs
Insights from 7,000+ service incidents
The annual report on equipment repair and maintenance trends in the industry.
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