12hr emergency call

Fee: $1,200.00

Upon emergency call, the admin schedules the next available technician for a same day visit. The visit incurs no cost as long as it’s within the limit of the number of visits and concludes within 1.5 hrs. During this visit the technician must determine the fastest method to resolve the issue with the machine and relay it to the operations manager who would now be able to make informed decisions on their next steps and simultaneously begin work on repairing the machine. In the event that the repair takes longer than 1.5 hours, additional charges are applied according to the hourly rate outlined in the respective package that the client is subscribed to.

24hr emergency call

Fee: $800.00

Upon emergency call, the admin schedules the next available technician for a next day visit (less than 24 hours). The visit incurs no cost as long as it’s within the limit of the number of visits specified in the subscription plan and concludes within 1.5 hrs. During this visit the technician must determine the fastest method to resolve the issue with the machine and relay it to the operations manager who would now be able to make informed decisions on their next steps and simultaneously begin work on repairing the machine. In the event that the repair takes longer than 1.5 hours, additional charges are applied according to the hourly rate outlined in the respective package that the client is subscribed to.

48hr emergency call

Fee: $500.00

Upon emergency call, the admin schedules the next available technician for a visit (less than

48 hours). The visit incurs no cost as long as it’s within the limit of the number of visits specified in the subscription plan and concludes within 1.5 hrs. During this visit the technician must determine the fastest method to resolve the issue with the machine and relay it to the operations manager who would now be able to make informed decisions on their next steps and simultaneously begin work on repairing the machine. In the event that the repair takes longer than 1.5 hours, additional charges are applied according to the hourly rate outlined in the respective package that the client is subscribed to.

NB.

1) In the event that a client is not subscribed to any package, an emergency call of any time category can be performed, however it would be at the listed fee and any additional time from 1.5hrs on a call would be billed at $150.00 per hour or part thereof.

2) In the event that the technician must leave and return to either transport parts or personnel during a repair, the measurement of repair time is halted and a fee equal to that of

$2.00 per kilometre is charged based on a google maps derived distance for the route the technician must travel.

3) Once a technician is scheduled for an emergency visit, the contact information of the client is passed to the technician who must call and gather as much information as they can to determine if any parts should be carried preemptively. There is no charge for carrying parts to the first visit of an emergency call.

4) Emergency callouts are also dependent on technician availability. In the event that a technician is not available in a 12 hr window, the service switches to 24 then to 48 hours.

Preventative maintenance visit/ audit

Fee: $650.00

The preventative maintenance visits are to ensure maintenance is being performed according to a set plan correctly by checking service logs and maintenance plans of the machine as well as perform visual and auditory checks on the machine to spot any possible issues. The technician also confirms that the machines are being set for optimal performance either with measurements and known testing methods and to address any concerns the operators or in-house technicians may have. A visit standard time is 1 hour, the hourly rate applies to the customer after.

Mobile support

Fee: $100.00

Upon request for mobile support, the admin would contact the next available technician for confirmation of availability to take the phone call. Once confirmation is established, the technician is provided with the contact number and the call is made by the technician.

The cost of the parts is the responsibility of the customer’

Any job that requires a technician to travel further than 35 km on road (one direction) shall include a transportation fee at $5.00 per kilometer for every kilometer past that.