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Platinum

4 calls per month
$ 400
  • Mobile Support & Troubleshooting
  • Reporting
  • Track Repair Progress
  • Personal Account Representative
  • Stock Asset Spares
  • Response time 2-12hrs

Gold

(3 calls per month)
$ 300
  • Mobile Support & Troubleshooting
  • Reporting
  • Track Repair Progress
  • Response time 12-24hrs

Silver

(2 calls x month)
$ 200
  • Mobile Support & Troubleshooting
  • Reporting
  • Track Repair Progress
  • Personal Account Representative
  • Stock Asset Spares
  • Response time 24-48hrs

Platinum

(serviced every 2 months)
$ 400
  • Recommended for machines that are in use 16hrs/day or 80hrs/week
  • Equipment inspection and cleaning
  • Lubricate moving parts to reduce wear-and-tear
  • Adjust controls for optimal performance and energy efficiency
  • Repair and replace any defective equipment parts

Gold

serviced every 3 months
$ 300
  • Recommended for machines that are in use 10-12hrs/day or 60hrs/week
  • Equipment inspection and cleaning
  • Lubricate moving parts to reduce wear-and-tear
  • Adjust controls for optimal performance and energy efficiency
  • Repair and replace any defective equipment parts
Popular

Silver

serviced every 4 months
$ 200
  • Recommended for machines that are in use 8hrs/day or 40hrs per week
  • Equipment inspection and cleaning
  • Lubricate moving parts to reduce wear-and-tear
  • Adjust controls for optimal performance and energy efficiency
  • Repair and replace any defective equipment parts

Full Service

Platinum

$ 700
  • 2-12hrs response time + 16hrs/day or 80hrs/week
  • 2 x calls
  • Mobile Support & Troubleshooting
  • Reporting
  • Track Repair Progress
  • Response time 24-48 hrs
  • Equipment inspection and cleaning
  • Lubricate moving parts to reduce wear-and-tear
  • Adjust controls for optimal performance and energy efficiency
  • Repair and replace any defective equipment parts

Gold

$ 500
  • 12-24hrs response time + 12hrs/day or 60hrs/week
  • 2 x calls
  • Mobile Support & Troubleshooting
  • Reporting
  • Track Repair Progress
  • Response time 24-48 hrs
  • Equipment inspection and cleaning
  • Lubricate moving parts to reduce wear-and-tear
  • Adjust controls for optimal performance and energy efficiency
  • Repair and replace any defective equipment parts
Popular

Silver

$ 300
  • 24-48hrs response time + 10hrs/day or 50hrs/week
  • 2 x calls
  • Mobile Support & Troubleshooting
  • Reporting
  • Track Repair Progress
  • Response time 24-48 hrs
  • Equipment inspection and cleaning
  • Lubricate moving parts to reduce wear-and-tear
  • Adjust controls for optimal performance and energy efficiency
  • Repair and replace any defective equipment parts

Additional Information

  1. Hourly rate for repairs are $250.00
  2. In the event that a client is not subscribed to any package, an emergency call of any time category can be performed. The charge for this would be at the listed fee plus 20% and any additional time. 
  3. Once a job goes on beyond 1.5hrs you would be billed at $250.00 per hour or part thereof.
  4. In the event that the technician must leave and return to either transport parts or personnel during a repair, the measurement of repair time is halted and a fee equal to that of $2.50 per kilometer is charged based on a google maps derived distance for the route the technician must travel.
  5. Once a technician is scheduled for an emergency visit, the contact information of the client is passed to the technician who must call and gather as much information as they can to determine if any parts should be carried preemptively. There is no charge for carrying parts to the first visit of an emergency call.
  6. The cost of the parts needed is the responsibility of the customer
  7. Mobile support/troubleshooting is available from technicians. Upon request for mobile support, the admin would contact the next available technician for confirmation of availability to take the phone call. Once confirmation is established, the technician is provided with the contact number and the call is made by the technician.
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