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Subscription

Our subscription is split into 3 categories intended to either replace or supplement a company’s maintenance team with an industry expert at a fraction of the cost. The most important role of a technician is to prevent failures that can result in unplanned downtime and resolve any technical issues preventing production from restarting after a fault has occurred. Thus, the categories would provide various benefits with regards to emergency response time, and visits to perform preventative maintenance.

Platinum

$ 8700
Year
  • 2-12hrs response time + 16hrs/day or 80hrs/week
  • 6 x 24hr emergency calls
  • 2 x 48hr emergency calls
  • 6 yearly preventative audits
  • Fixed rate of 100/hr
  • Mobile Support & Troubleshooting
  • Reporting
  • Track Repair Progress
  • Equipment inspection and cleaning
  • Lubricate moving parts to reduce wear-and-tear
  • Adjust controls for optimal performance and energy efficiency
  • Repair and replace any defective equipment parts

Gold

$ 5850
Year
  • 12-24hrs response time + 12hrs/day or 60hrs/week
  • 3 x 24hr emergency calls
  • 2 x 48hr emergency calls
  • 4 yearly preventative audits
  • Fixed rate of 120/hr
  • Mobile Support & Troubleshooting
  • Reporting
  • Track Repair Progress
  • Equipment inspection and cleaning
  • Lubricate moving parts to reduce wear-and-tear
  • Adjust controls for optimal performance and energy efficiency
  • Repair and replace any defective equipment parts
Popular

Silver

$ 3600
Year
  • 24-48hrs response time + 10hrs/day or 50hrs/week
  • 1 x 24hr emergency call
  • 3 x 48hr emergency calls
  • 2 yearly preventative audits
  • Fixed rate of 150/hr
  • Mobile Support & Troubleshooting
  • Reporting
  • Track Repair Progress
  • Equipment inspection and cleaning
  • Lubricate moving parts to reduce wear-and-tear
  • Adjust controls for optimal performance and energy efficiency
  • Repair and replace any defective equipment parts

12 Hour Emergency Call

Fee: $1,200.00

Upon emergency call, the admin schedules the next available technician for a same day visit. The visit incurs no cost as long as it’s within the limit of the number of visits and concludes within 1.5 hours. During this visit the technician must determine the fastest method to resolve the issue with the machine and relay it to the operations manager who would now be able to make informed decisions on their next steps and simultaneously begin work on repairing the machine. In the event that the repair takes longer than 1.5 hours, additional charges are applied according to the hourly rate outlined in the respective package that the client is subscribed to.

24 Hour Emergency Call

Fee: $800.00

Upon emergency call, the admin schedules the next available technician for a next day visit (less than 24 hours). The visit incurs no cost as long as it’s within the limit of the number of visits specified in the subscription plan and concludes within 1.5 hours. During this visit the technician must determine the fastest method to resolve the issue with the machine and relay it to the operations manager who would now be able to make informed decisions on their next steps and simultaneously begin work on repairing the machine. In the event that the repair takes longer than 1.5 hours, additional charges are applied according to the hourly rate outlined in the respective package that the client is subscribed to.

48 Hour Emergency Call

Fee: $500.00

Upon emergency call, the admin schedules the next available technician for a visit (less than 48 hours). The visit incurs no cost as long as it’s within the limit of the number of visits specified in the subscription plan and concludes within 1.5 hours. During this visit the technician must determine the fastest method to resolve the issue with the machine and relay it to the operations manager who would now be able to make informed decisions on their next steps and simultaneously begin work on repairing the machine. In the event that the repair takes longer than 1.5 hours, additional charges are applied according to the hourly rate outlined in the respective package that the client is subscribed to.

Preventative Maintenance Visit/Audit

Fee: $650.00

The preventative maintenance visits are to ensure maintenance is being performed according to a set plan correctly by checking service logs and maintenance plans of the machine as well as perform visual and auditory checks on the machine to spot any possible issues. The technician also confirms that the machines are being set for optimal performance either with measurements and known testing methods and to address any concerns the operators or in-house technicians may have. The standard time of a visit is 1 hour. Any extra time the customer would be billed as per our hourly rate.

Mobile Support

Fee: $100.00

Upon request for mobile support, the admin would contact the next available technician for confirmation of availability to take the phone call. Once confirmation is established, the technician is provided with the contact number and the call is made by the technician.

Additional Information

1) In the event that a client is not subscribed to any package, an emergency call of any time category can be performed, however it would be at the listed fee and any additional time from 1.5hrs on a call would be billed at $150.00 per hour or part thereof.

2) In the event that the technician must leave and return to either transport parts or personnel during a repair, the measurement of repair time is halted and a fee equal to that of $2.00 per kilometre is charged based on a google maps derived distance for the route the technician must travel.

3) Once a technician is scheduled for an emergency visit, the contact information of the client is passed to the technician who must call and gather as much information as they can to determine if any parts should be carried preemptively. There is no charge for carrying parts to the first visit of an emergency call.

4) Emergency callouts are also dependent on technician availability. In the event that a technician is not available in a 12 hr window, the service switches to 24 then to 48 hours.

5) The cost of the parts is the responsibility of the customer’

6) Any job that requires a technician to travel further than 35 km on road (one direction) shall include a transportation fee at $5.00 per kilometer for every kilometer past that.

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