Fewer breakdowns. Faster response. Controlled costs.
YES Annual Technician Coverage Plans are annual labour-based service contracts designed for food manufacturers who want predictable maintenance, faster response during breakdowns, and reduced emergency disruption.
These plans combine scheduled preventive maintenance, emergency response access, and a defined technician labour allowance into one annual agreement, without unlimited promises or hidden scope.
This service is the physical labour layer of YES and operates separately from the YES Production Support Desk™, which handles diagnosis, guidance, and escalation.
Who This Is For
These plans are ideal for:
- Food and beverage manufacturers running regular production
- Facilities with multiple machines or critical equipment
- Businesses that want predictable annual maintenance costs
- Operators without in-house technicians
Caribbean and international manufacturers seeking structured support
What’s Included (Across All Plans)
All Annual Technician Coverage Plans include:
- Scheduled preventive maintenance visits
- Emergency response access (based on plan tier)
- A defined annual technician labour allowance
- Priority scheduling over non-contract clients
- Service documentation and reporting
Important Scope Clarification
- Preventive maintenance visits consume technician labour hours
- Emergency response visits consume technician labour hours
- Parts are not included and are billed separately
- Once the annual labour allowance is used, additional services are billed at standard Technician Services rates or via individual emergency SKUs
This ensures fairness, transparency, and sustainability.
Annual Maintenance Coverage Plans
| Feature | Essential Coverage (Annual) | Standard Coverage (Annual) | Critical Coverage (Annual) |
|---|---|---|---|
| Best For | Light to moderate production environments | Daily production, multiple machines | Production-critical or export-focused operations |
| Preventive Maintenance Visits | 2 per year | 4 per year | 6 per year |
| Emergency Call Access | 1 × 48-hour emergency call access | 2 × 24-hour emergency call access | 2 × 12-hour emergency call access |
| Technician Labour Hours Included | Up to 8 hours per year | Up to 20 hours per year | Up to 40 hours per year |
| Scheduling Priority | Priority scheduling over non-contract clients | Higher priority scheduling | Top-priority dispatch |
| Additional Benefits | — | Discounted emergency call SKUs | Locked-in technician labour rates (inflation protection) |
What This Plan Does NOT Include
To protect scope and service quality, Annual Technician Coverage Plans do not include:
- Unlimited labour or unlimited repairs
- Free parts or consumables
- Equipment upgrades or redesign
- Process optimization (see YES Scale & Optimize)
- Regulatory or compliance certification
Relationship to Other YES Services
YES Production Support Desk™
→ Diagnosis, guidance, escalation
YES Annual Technician Coverage Plans
→ Physical labour, maintenance, emergency response
Individual Repair & Emergency SKUs
→ One-off services for non-contract or overage work
Each layer has a purpose. None replace the other.
Top Ten FAQs For Our YES Annual Technician Coverage Plan
Each plan includes scheduled preventive maintenance visits, emergency response access based on your tier, a defined annual technician labour allowance, priority scheduling, and service documentation. It is a labour-based contract, not an unlimited repair plan.
No. Each plan includes a fixed annual labour allowance. Preventive maintenance and emergency response visits both consume labour hours. Once the allowance is used, additional work is billed separately at standard technician rates or via emergency service SKUs.
No. Parts, consumables, and replacement components are billed separately. This keeps pricing transparent and prevents inflated contract costs.
Emergency response access is included based on your plan tier. The response window (48-hour, 24-hour, or 12-hour) determines how quickly a technician is dispatched once an emergency call is approved. Emergency visits also consume labour hours from your annual allowance.
Once your annual labour allowance is exhausted, additional services can still be provided but are billed separately at standard rates or through individual emergency service SKUs. Your coverage status and priority scheduling remain active.
No. The YES Production Support Desk™ handles diagnosis, remote guidance, and escalation. Annual Technician Coverage Plans provide physical on-site labour, preventive maintenance, and emergency response. They are complementary but separate services.
Plans are not limited by machine count, but by technician labour hours. Facilities with multiple machines or complex production lines should select a plan tier that matches their expected annual labour needs.
Technician Coverage Plans are available in Trinidad & Tobago, select Caribbean territories, and certain international locations. Travel logistics and location may affect response timing and availability.
Yes. Preventive maintenance visits consume technician labour hours, just like emergency response work. This ensures accurate tracking, fairness, and predictable service delivery.
These plans are not suitable for businesses seeking unlimited repairs, free parts, equipment redesign, or process optimization. They are designed for manufacturers who want structured maintenance, predictable costs, and priority technician access.
Geographic Coverage
Technician Coverage Plans are available in:
- Trinidad & Tobago
- Select Caribbean territories
- International locations (availability dependent)
Travel logistics may affect response timing.
Why YES Annual Technician Coverage
YES delivers technician services as part of a production infrastructure system, not reactive repair work.
These plans:
- reduce emergency downtime
- enforce preventive discipline
- smooth annual maintenance costs
- protect production continuity
