Our subscription is split into 3 categories intended to either replace or supplement a company’s maintenance team with an industry expert at a fraction of the cost. The most important role of a technician is to prevent failures that can result in unplanned downtime and resolve any technical issues preventing production from restarting after a fault has occurred. Thus, the categories would provide various benefits with regards to emergency response time, and visits to perform preventative maintenance.
| PLATINUM | GOLD | SILVER |
| 2-12hrs response time + 16hrs/day or 80hrs/week | 12-24hrs response time + 12hrs/day or 60hrs/week | 24-48hrs response time + 10hrs/day or 50hrs/week |
| 6 x 24hr emergency calls | 3 x 24hr emergency calls | 1 x 24hr emergency call |
| 2 x 48hr emergency calls | 2 x 48hr emergency calls | 3 x 48hr emergency calls |
| 6 yearly preventative audits | 4 yearly preventative audits | 2 yearly preventative audits |
| Fixed rate of 100/hr | Fixed rate of 120/hr | Fixed rate of 150/hr |
| Mobile Support & Troubleshooting | Mobile Support & Troubleshooting | Mobile Support & Troubleshooting |
| Reporting | Reporting | Reporting |
| Track Repair Progress | Track Repair Progress | Track Repair Progress |
| Equipment inspection and cleaning | Equipment inspection and cleaning | Equipment inspection and cleaning |
| Lubricate moving parts to reduce wear-and-tear | Lubricate moving parts to reduce wear-and-tear | Lubricate moving parts to reduce wear-and-tear |
| Adjust controls for optimal performance and energy efficiency | Adjust controls for optimal performance and energy efficiency | Adjust controls for optimal performance and energy efficiency |
| Repair and replace any defective equipment parts | Repair and replace any defective equipment parts | Repair and replace any defective equipment parts |
